The NEW Customer Portal in PlantDemand
For salespeople and plant operators who get tons of calls each day from customers asking if they are open, the Customer Portal can provide a great service to the customer–and the plant people. And instead of the current methods of: answer the phone, answer some questions, take down information, create the order in PlantDemand, customers can now view your calendar when you invite them. They can see what days your plant is running, or selling Asphalt, Concrete, or Aggregates. They can also see what other materials you are planning to sell.
And by filling out a request, the majority of information is input by the customer. This saves plant operators and sales people time, and limits mistakes while receiving information from the customer. This is a great service for your customer that no other tools provide.
Phone conversations can instead focus on scheduling issues, or making the customer’s experience–buying your product–better.
We thank the groups that provided information about what is valuable to them, and invite others to apply to get access on the ground floor of an exciting new tool.
So… a brief overview of how the customer portal works:
The Customer Portal in 6 Quick Images
Frequently Asked Question:
Q: Do our customers have to order materials through PlantDemand?
A: No, depending on your operation, and the relationship with certain customers, you can decide which people you want to invite as Customers. They should still communicate with your sales personnel or designated person.
Q: Does the customer fill out the order form and then just come to the plant?
A: No, the customer portal should be used as a tool to facilitate and initiate communication. It should be used to allow your customer to get you the information you need, so that the majority of the order entry work is done ahead of time.
Q: What benefit does this give to our customer?
A: One of the greatest benefits to your customer is their ability to see what days you are making certain products, whether you are open or have a better chance of being open, and to give you important information. This will help inform your customers, and help them plan their schedule to work with the plants, ultimately saving them and you money by grouping mix and production together.
Q: Do the customers see utilization, other orders or plant reports?
A: The customers only see a limited calendar, which does not show the orders of other customers and does not reveal production quantities of your plant. Customers will not receive email reports (Daily Dispatches), and cannot access your plants reports or settings.
Q: What can the customers see on the order form
A: The customers will be able to see the materials list for your plant, they will be able to set dates and shifts and tonnage they need, and will be able to fill in information into the forms that you mark as viewable in Settings > Order Form for your plant
Visit https://plantdemand.com to get started!
Or for a quick video of an older version (I know, I know… we make improvements too fast for our video creators) click here.
Keywords: Asphalt Plant, Asphalt Production, Asphalt Scheduling, Concrete Plant, Concrete Production, Concrete Scheduling, Aggregate Plant, Aggregate Plant Scheduling